Welcome to Mouse's Favourite
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About the products

Are all your products vegan?

Yes, all our products are totally vegan. Everything is made in our own facility which is solely used to produce vegan alternatives to cheese and butter.

Are your products organic?

Our products are certified organic by The Organic Food Federation. This requires all the ingredients used to be organic – the only exceptions being salt and the vegan fermentation cultures we use.

Are your products raw?

Generally cashews are heat processed to remove the nut from the shell before we receive them so technically our products are not raw. As far as our own processes go, none of our products are heated above 105º Fahrenheit/ 40º Celcius, however the Camblue, Vegan Gold butter and Blue all contain coconut oil which has been steamed.

Are your products probiotic?

We use a variety of lactic acid bacteria to ferment our products, but they are used to produce a complexity of flavour rather than for their probiotic health benefits. We would rather recommend eating our cheeses simply for pleasure and accompanying them with a spoonful of unpasteurised pickles or sauerkraut to fulfil your probiotic needs.

Where are your ingredients sourced? Do they have fair-trade or any other certification?

We mostly source our cashews from India and sometimes from Burkina Faso or Vietnam, in areas where water is not scarce. Cashews in India are generally grown as a rainfed crop along steep slopes of hills or on neglected land unsuitable for any other crop.

Our suppliers all have Organic Certification which means they have to fulfil various criteria for human rights and the non-use of child labour. The coconut oil we use is certified Fair-Trade.

Is your packaging environmentally friendly?

All our packaging is plastic free.

For the outer boxes we currently use cardboard which is widely recycled and biodegradable. Our Camembert Style, Camblue, Aged Dulse and Beer-Washed are wrapped in a clear PLA compostable sheet. Our Apricolina and Butter are wrapped in compostable and biodegradable vacuum packs which break down even if they do find their way to landfill or a marine environment.

When we mail out our products we need to keep them chilled for 24-48 hours so use icepacks that can be re-used.

We do our best to ensure that all our packaging is environmentally friendly and are always looking for improvements. We would love to hear any suggestions you may have.

Will your products melt?

No. Although the cheeses do get softer when warm, they are designed to eat as they are – they’re great on crackers, sandwiches, on top of salads, or you can add them to soups or pasta or pizza once they’re cooked.

The butter alternative does melt and is great for baking.

Can I bake the camembert?

The result won’t be like a dairy camembert where it melts and oozes out from under the rind, but it is still quite a nice way to serve it. Add some rosemary and olive oil, wrap in foil and bake for 10 minutes or so. Serve with crusty bread.

How should I store the products?

Please keep them refrigerated below 5ºc.

Camembert Style, Camblue, Valencay style: Best stored loosely wrapped in the refrigerator. They will become stronger in flavour over time and less soft.

Apricolina: To form a delicious rind, store it unwrapped for a day or 2 in the refrigerator. It will also become firmer overall. After opening it should last at least 10 days. You can also freeze it.

Aged Dulse: once opened best to use within 7- 10 days, or freeze the remainder.

Butter: once opened best to use within 7- 10 days, or freeze the remainder.

Beer-washed: Best stored loosely wrapped in the refrigerator. The spruce wrap sometimes develops blue mould, but this is the same edible mould as found in the camblue.

Can I freeze them?

Apricolina, Aged Dulse and Butter freeze well. Please allow to defrost gradually in the fridge. The cream cheeses can also be frozen but may need to be stirred once defrosted.

Although it is possible, for optimum flavour and appearance we do not recommend freezing the Camembert style, Camblue, Valencay or Beer-Washed.

Will they age?

Not exactly. After a certain point, if stored unwrapped in the fridge, they will become firmer and develop a thicker rind, however they will also gradually lose their flavour.

Do your products contain any allergens?

Everything we produce contains cashew nuts so none of it is suitable for someone who has a nut allergy. We do not use peanuts in the facility ever, but occasionally also use almonds and sesame.

The only product we make that contains gluten is the ‘Beer-Washed Rind’, as we wash the outside with beer. These are stored in a separate fridge to the others, so cross-contamination is unlikely, but we do not have gluten free certification.

Can I consume them past the best before date?

They will still be safe to eat, but they do not really ‘age’ and will lose their flavour over time. If you find it has developed a spot of mould after this time, it is similar to dairy cheese in that it is ok to cut that part off and eat the remainder.

We endeavour to make sure the cheeses are in perfect condition when we dispatch them. However there are a myriad of variable circumstances that may result in changes to the product, either during manufacture, transit or storage. If you are unsatisfied in any way with your product please do let us know so that we can rectify the situation as we want you to be happy with your purchase.

Shopping

I wish my local shop sold your products! Do you have plans to supply anywhere in my area?

We would love to stock your local shop! The best thing to do is suggest us to them and then if they get in touch we can email them more information or send samples.

We can supply direct or through our supplier Suma. Your local shop may well be using Suma for their other supplies which means it is easy for them to add a few of our products when they make their order.

I found your products in a shop near me but it's not listed in your store locator, can you add it?

We don’t always know which shops are selling our products as some are supplied through Suma rather than directly through us. If you know of somewhere we should add please let us know!

The item I want is often sold-out, can I pre-order?

We try to make sure our retail suppliers are stocked up as quickly and as often as possible which sometimes means that we have to prioritise that over stocking our own online shop. If there is something in particular you would like or you have a deadline for a particular event please feel email us and we will try our best to help.

Otherwise, it is always worth checking GreenBayTheVeganKind or La Fauxmagerie as they all deliver throughout the UK.

Can you deliver to Europe?

We can deliver to Europe, but the shipping costs are quite high so it may be better for you to order from The Vegan Shop who are based in France. Otherwise please email us and we will try to help – neighbouring countries are more likely to be possible than central Europe because the shipping time needs to be 2 days or less.

Where are you located? Can I pick up from you directly?

We’re located between Chalk Farm and Kentish Town. Whilst it may be possible to pick up from us directly, because we don’t have specific opening times it can sometimes be hard to coordinate this. However, we are able to deliver anything to Earth on Kentish Town Road if you ask them (or us), even if it is not a product they normally stock, they (and we) are happy to do this.

How long does it take to get my order?

Generally we only ship on Wednesdays for a Thursday delivery. Please see the delivery and shipping page for further details. However, if you have a particular requirement or deadline we will always try to accommodate this if possible.

I would like something special for my wedding, can you do that?

There is now a new section on our shopping page for large wheels of most of our products. We do need some notice though, as most of them take around 4 weeks to be ready. If you have any special requests, if we think it may be possible we’re always up for a challenge so please ask!

I would like to order some cheese for Christmas - when should I order?

We will soon update the website and Instagram, FaceBook and Twitter with our Christmas plans and the final dates to order. Please check back soon.

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