Delivery Information

We currently ship Monday – Thursday using a next day delivery service. Usually orders received up to 4pm will be shipped the following day although this cannot be guaranteed. We don’t normally ship on Fridays due to the risk of goods being held in a depot over the weekend.

Important

Our goods are packed carefully with icepacks to keep them cool for 24 hours. Therefore it is of the utmost importance that you are either in to receive your delivery, have it to delivered to a business address, a neighbour or to a safe place where you can pick it up the same day. Please refrigerate them as soon as you receive them.

Returns

All food sales are final. Mouse’s Favourite is not responsible for damage or loss as a result of packages being returned to a postal depot or being undeliverable. It is the customer’s responsibility to provide the correct shipping address, phone number and email address.

If the goods are delivered the next day but are damaged, or have anything else wrong with them, please do let us know as we want to you be happy with your purchases.

International
Currently we only ship to the UK. If you would your items shipped to Europe we may be able to do so, so please email us to find out.
Shipping costs to the UK
Under 1kg £4.99, over 1kg £6.50. Free shipping over £100.